Please read our Refund and Return Policy
1. Order Cancellations
We process orders quickly to ensure fast delivery. If you need to cancel your order, please contact us within 12 hours of purchase. After this period, orders cannot be canceled as they may already be in production or shipping.
2. Returns & Refunds
We accept returns only for defective, damaged, or incorrect items. Due to the nature of our products, we do not accept returns for:
- Change of mind or buyer’s remorse
- Incorrect size selection (please check our size guides before purchasing)
- Personalized or made-to-order items
To request a return or refund, contact us at zpervez2014@gmail.com within 7 days of delivery with photos of the item and packaging.
3. Refund Process
If your return is approved, we will process a refund to your original payment method within 5-7 business days. Shipping fees are non-refundable unless the item arrived damaged or incorrect.
4. Replacements & Exchanges
We offer free replacements for defective, damaged, or incorrect items. If you receive such an item, email us within 7 days with supporting photos, and we will send a replacement at no extra cost.
5. Non-Returnable Items
- Sale or clearance items
- Personalized or custom-made products
- Opened or used hygiene products
6. Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider, as processing times vary. If there is an issue, contact us at zpervez2014@gmail.com.
7. Contact Us
For any refund or return inquiries, reach out to us at zpervez2014@gmail.com
